Last Updated: 03 September 2023
These Terms of Use or Terms of Service (the “Terms” or this “Agreement”, in short) constitute a binding agreement between you and us, Properture Pte Ltd., CRN: 201634546N, with registered place of business at 600 North Bridge Road #11-08 Parkview Square Singapore 188788 (“Properture”, “we”, “us” or “our”) and govern your access to and use of the Properture Limousine Concierge Services (as defined below). Please read this Agreement and our Privacy Policy carefully before using our Services.
The terms of use govern your use of this site, which is provided by Properture Pte Ltd and her associates. By accessing this site, you indicate your acknowledgment and acceptance of these terms and conditions. These terms of use are subject to change by our company at any time in its discretion. Your use of this site after such changes are implemented constitutes your acknowledgment and acceptance of the changes. Please consult these terms of use regularly.
1.1 Please read these terms and conditions carefully before making your booking. By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time as well as other information contained in the website and shown on your vouchers. Please also note that as you are contracting directly with the Supplier you may also be bound by their terms and conditions of booking.
1.2 By ordering any services from our websites, you are entering into a contract with the Supplier for the supply of Services and not Properture Pte Ltd. You agree to be legally bound by these terms and conditions of use as they apply to your order.
1.3 If you do not wish to be bound by these terms and conditions then regrettably you may not place an order via our website.
2.1 To place an order you must follow the booking procedures set out on the order page of our website. All booking orders must be placed at least 5 hours in advance of your departure or pickup; or exclusively in the case of ‘same day bookings’ orders, at least 2 hours in advance of your departure pickup. It is your responsibility to ensure that both the pick-up and destination addresses that you, or someone on your behalf, have provided to us are complete and accurate. Correction of any errors made during the booking process may be subject to our Additional Charges and Cancellations policy (Clause 5).
2.2 We are entitled, on behalf of the Supplier, to refuse and reject any booking orders placed by you. We do not guarantee to successfully allocate a Supplier to every booking request. In the event that we are unable to allocate your booking request to a Supplier, we will send an email to advise you of that fact. An alternative arrangement may be offered which may include additional charges.
We will acknowledge your booking request by issuing a booking confirmation voucher on behalf of the Supplier to the e-mail address you have given us upon payment. Supplier details will only be provided if your booking is successfully allocated. Subject to clauses 3.3, 4 and 5, the order will then be fulfilled by the Supplier on the date set out in the booking voucher.
2.3 You confirm that all details you provide to us for the purpose of booking the airport transfer service from the Supplier will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Service. We reserve the right to obtain validation of your credit or debit card details before providing you with the Service. If validation cannot be obtained and payment is not made, we reserve the right to cancel the booking on behalf of the Supplier concerned who will then not perform the Service.
2.4 For bookings that are successfully allocated to a Supplier, a voucher will be produced detailing your journey details, the Supplier’s details and your unique voucher number. It is your responsibility to check the details of your booking on the voucher prior to travel and inform us if there are any errors. Airporttransfer.to cannot be held responsible if the details entered at the time of placing your request are incorrect. You must present this to the driver at the start of your journey. The supplier reserves the right to refuse the transfer if your booking voucher is not presented.
2.5 Disabilities and Medical Problems: If you or any member of your party has any medical problem or disability which may affect your transfer, please provide us with full details before we confirm your booking so that we can advise as to the suitability of your chosen arrangements if possible. Please inform us at the time of booking if any of the passengers are wheelchair users. Please also inform us as to whether the wheelchair is collapsible and the dimensions, so that we can ensure that the correct vehicle is booked to meet your needs.
2.6 Child Seats: As per the EU directive 2003/20/EC the following applies:
Children must use the correct child seat until they are 135cm tall or age 12 (whichever they reach first). They then must wear an adult seatbelt. It is the driver’s responsibility to see that children are restrained correctly.
However, there is an exemption for licensed vehicles, which can still carry children even if the correct child seat is not available. This only applies if they are not deemed mandatory by local legislature. If you are in any doubt then please contact the relevant supplier.
Licensed vehicles are subject to the following rules:
Children under three, if in a licensed taxi/vehicle may travel unrestrained in the rear if no child seat is available.
· For children aged three and above, they must use an adult seatbelt, if no child seat is available or taken.
Please note it is the customer’s responsibility to advise us in advance should child seats be required; these are not automatically added to the reservation. You may incur additional charges.
2.7 Shuttles: there will be no charge for children under 3 years of age (providing they sit on an adults lap, and do not occupy the front seats of the vehicle). Children aged 3 years and above always count as a passenger, occupy a seat and must be booked and paid for in full. Any Infants aged 2 years or under must be advised at time of booking to ensure they will be provided a seat.
2.8 Vehicle Model Type and Manufacturer: please note when booking a transfer, this can be any type from a (limited) range of vehicles depending on destination, and we do not state exactly what vehicle type or manufacturer you may received. .
Special note: Changes to and errors in advertised and confirmed prices and other website details sometimes occur. You must check the price of your chosen transfers at the time of booking.
3.1 Details of the rate for the transfer Service, and the procedures for payment and delivery are displayed on our website. The applicable price of any transfer service is the price displayed on our website at the date and time of your order. The price of any transfer service on our website may change before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see clause 3.2 below). In accepting these terms and conditions once the price of the transfer service is confirmed, you waive your rights to have the transfer service fare calculated on a taximeter.
3.2 We will inform you if a transfer service’s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the Service at the correct price. If you cancel the order, you will receive a refund of all monies you have paid.
3.3 Prices quoted are per vehicle per way – except in the case of shuttle transfers where per person rates are quoted.
3.4 You must pay by credit or debit card at the time of order as set out on the booking order page of our website. The cards we accept are set out on the order page of our website.
3.5 If you are booking via a Travel Agent, they are acting as a sub-agent on behalf of the Supplier. You do not have a contract with the Supplier for the supply of Services until full payment has been received by the Supplier. The Supplier will not accept any liability in respect of any confirmed Services until full payment has been received by the Supplier. Once we have received the payment from the Travel Agent, we will be able to place your booking with the Supplier.
If you have any special requests, please let us know at the time of booking. We will endeavour to pass on all such requests to the Supplier, however we cannot guarantee that they will be met and we will have no liability to you if they are not.
You are allowed to cancel your already-booked transfer at any time.
Properture Pte Ltd has a flexible cancellation policy for booking cancellations which are made 24 hours before the scheduled pickup time. To cancel a trip you need to login into your private account and cancel upcoming booking manually. In this case, your rights are as follows:
5.1 Cancellation
5.a In case of booking cancellation during the last 24 hours prior to the scheduled pick-up time, and when a driver has been already assigned to the transfer, we do not return the advance payment made. There is no refund. In case of the absence of the advance payment, we shall send you a payment link to settle the outstanding.
5.b We shall not be liable for cancellation, rescheduling, missing connection flight or delay of passenger’s flights and other circumstances not depending on our actions or inactions and we shall not be able to guarantee the waiting for the passenger at the meeting place beyond the limits of the free waiting time policy.
5.2 Traveler Change Request Policy
Feel free to contact us by email or live chat if you need to change your booking details. Free changes are allowed 24 hours prior to your scheduled pickup time.
In case the client requests a minor change in the booking in the last 24 hours prior the scheduled pick-up time, the passenger must contact the assigned driver directly and establish if they can accommodate the changes. However, the cost of your airport transfer may change, depending on the distance. Therefore, the new transfer price will be established. If the new airport transfer cost is less, Properture Pte Ltd will not be able to refund you. But if the new transfer cost is more, you need to make an additional payment.
We can’t make any changes to your transfer details within less than 24 hours before the scheduled pickup time. In such a scenario, you can either use the services of our transfer as initially booked or proceed with your cancellation request with no refund.
We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed booking or to cancel them. We will also use all reasonable efforts to find alternative suitable transfer services for you at no extra cost, but we will have no further liability to you.
Assigned to your booking our transfer service provider will meet you at the arrivals hall of the airport at the time, scheduled in the booking order. Therefore, you must arrive on time; otherwise, No-Show Policy will be applied. Please keep in mind that arriving on time means before the end of the complimentary waiting time.
Depending on the type of transfer that you’ve booked, Properture Pte Ltd offers the following complimentary waiting times:
Commonly, the complimentary waiting time starts counting from the actual Flight landing time. But if your plane or train is delayed and expected to be later than the scheduled pickup time, please contact your driver in order to establish if they can accommodate this change in scheduled pick-up time. If your flight has been delayed more than 6 hours the transfer will be cancelled and refunded with a full amount in voucher.
We shall not be liable for cancellation, rescheduling, missing connection flight or delay of passenger’s flights and other circumstances not depending on our actions or inactions and we shall not be able to guarantee the waiting for the passenger at the meeting place beyond the limits of the free waiting time.
If your flight/ship/train arrives on time or earlier than the scheduled time, the pickup time will be the same (as it is initially planned). Additionally, you can contact your assigned driver directly in order to arrange an earlier pick-up within their availability.
If you have a group transfer and a few travellers from multiple flights are landing at one airport, it is recommended to add the arrival time of the flight that arrives last, as the complimentary waiting time will start counting down from the pick-up time indicated in the booking.
Extra waiting time means the amount of time added to your complimentary waiting time offered by Properture Pte Ltd. Simply put, extra waiting time means that you request from your driver to wait for you longer than the complimentary time offered for an additional charge.
You are allowed to ask a driver to wait for you, but it is better to do this in advance. You need to contact your assigned driver directly by a phone number provided in your confirmation email. In case both parties agree with the settlement e.g. Driver has availability to accommodate extra time request and Client agrees to pay the extra charges, the settlement will take place as agreed.
If you need extra waiting time and our driver can provide you with this service, you need to cover extra fees. Every 15 minutes of extra time are charged as follows:
When you confirmed with our Service Provider extra waiting time, you have to pay extra fees. Please be informed that the payment should take place directly between the driver and the client.
8.1 You may carry one standard sized luggage or suitcase and one hand-carry carrier bag per passenger as allowed by airlines. Overloading of lugguges is against traffic regulations and against the terms and conditions.
8.2 Please note that any additional lugguges or suitcases that are deemed overloading may be subject to further charges for which you are liable to the driver at the point in time. This will be at the discretion of the driver.
8.3 Please inform us in advance at the time of booking if you wish to travel with excess baggage including but not limited to, surfboards, bicycles, pet carriers, or any other oversized items. It is your personal responsibilities to ensure that our vehicles that was dispatched to you can accommodate all your items.
8.4 If you fail to informed and notify us at the time of booking, you are liable to us or our suppliers for additional costs incurred in the carriage of such items.
8.5 Your current booking may be cancelled and there will be no refund if the driver deem there is overloading of lugguges and suitcases. You may need to incurred additional cost to book another bigger vehicle to accommodate all your items.
9.1 We act as a booking agent. As such, we accept no responsibility for the actual provision of transfer services. Our responsibilities are limited to publishing information on our website about the Services the Suppliers supply; passing on reservation information to Suppliers and informing you of any enforced changes to the terms of your booking.
We accept no responsibility for any information about the transfers that we pass on to you in good faith. We accept no liability for any illness, injury, death or loss of any kind. This includes loss, damage or theft of any luggage or personal belonging you or your party may be carrying. Any claim for loss, injury, illness or death should be pursued with the Supplier directly or may be covered under the terms of your insurance. We only accept liability to you for claims which arise solely as a result of our own negligence.
9.2 Descriptions of transfers provided are taken from information provided to us by the Supplier and we do not accept responsibility for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the Supplier.
9.3 In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
Force majeure means that neither we nor the Supplier will pay you compensation if we or the Supplier have to cancel or change any transfer service because of unforeseeable circumstances beyond our or the Supplier’s control.
Force majeure events include, without limitation:
11.1 It is your responsibility to travel with the booking voucher which lists arrival instructions (which differ at each airport) and all of the relevant local contact numbers in the event of an emergency and local office reconfirmation hours and contact number. This is made clear on your booking voucher and on the website. Neither us, nor the Supplier, will accept any responsibility for any loss of Service or other loss should you not travel with your booking voucher.
11.2 If your flight is diverted or delayed, we recommend that you contact the Supplier directly or their 24 hour helpline as soon as possible as they may be able to assist you in finding alternative transfer arrangements. Please note that neither we nor the supplier will be liable to pay for such alternative arrangements. Subject to their terms and conditions, it is the responsibility of the airline to transport you to your original destination airport.
Properture Pte Ltd expressly disclaims any liability that may arise out of disputes between you and the Supplier. In the event of a dispute with the Supplier, you release Properture Pte Ltd and its affiliates (and their respective officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WE, OUR AFFILIATES, PARTNERS, LICENSORS AND AGENTS SHALL BE LIABLE FOR ANY CHANGES TO SCHEDULES, ROUTES OR DROP-OFF POINTS CAUSED OR MADE NECESSARY BECAUSE OF STRIKES, ROAD OR STREET CLOSURES OR BLOCKAGES, RAILWAY CLOSINGS OR SHUTDOWNS, FIRE, FLOODING, FORCE OF NATURE, TRAFFIC ACCIDENTS, ACTS OF WAR OR TERRORISM, RIOTS, CIVIL OR MILITARY DISTURBANCES, ACT OF GOD, OR ANY OTHER CAUSE BEYOND OUR CONTROL AND WITHOUT OUR FAULT OR NEGLIGENCE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE, OUR AFFILIATES AND OUR AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, ASSIGNS AND AGENTS SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
WHILE WE MAKE REASONABLE EFFORTS TO ENSURE THAT THE SERVICES WILL FUNCTION AS CLAIMED, WE, OUR AFFILIATES AND OUR AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, ASSIGNS AND AGENTS DO NOT GUARANTEE THAT THE SERVICES WILL BE FREE OF BUGS, SECURITY BREACHES, VIRUS ATTACKS AND THE LIKE, OR THAT IT WILL ALWAYS BE AVAILABLE.
IN ADDITION, YOU AGREE THAT WE WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES TO USERS THAT MAY RESULT FROM TECHNICAL PROBLEMS OF THE INTERNET, SLOW CONNECTIONS, TRAFFIC CONGESTION OR OVERLOAD OF OUR OR OTHER SERVERS, ETC.
EXCEPT AS EXPRESSLY STATED IN OUR PRIVACY POLICY WE, OUR AFFILIATES AND OUR AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, ASSIGNS AND AGENTS DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE SECURITY OF ANY INFORMATION YOU MAY PROVIDE OR ACTIVITIES YOU ENGAGE IN DURING THE COURSE OF YOUR USE OF THE SERVICES.
13.1 If you encounter a problem with your Service, please inform the Supplier, or call us using the numbers given to you on your booking voucher, and we will immediately endeavour to investigate the matter with the Supplier on your behalf and put things right. Failure to notify us or the Supplier concerned of your complaint at this stage will affect our ability to investigate the matter complained of, and your rights under the contract with the Supplier.
13.2 If you have any service issues upon your return, in relation to services booked with us, you should direct them to us via the “Report Issues” button on our website or via email at [email protected] or by post to Singapore. We will liaise with the Supplier and endeavour to resolve all service issues within 30 days of notification.
13.3 Please note that any complaints must be received in writing within 7 days of the return booking date. (If an outbound transfer only – then within 7 days of this date).
YOU AGREE THAT YOUR USE OF SERVICES CONSTITUTES A TRANSACTION IN INTERSTATE COMMERCE AND THAT
Any claim or controversy arising out of or relating to the use of this website or to any acts or omissions for which you may contend Properture is liable, including but not limited to any claim or controversy as to arbitrability (“Dispute”), shall be finally, and exclusively, settled by arbitration PURSUANT TO THE SINGAPORE ARBITRATION ACT (CHAPTER 10). This section is deemed to be a written agreement to arbitrate pursuant to the Singapore Arbitration Act and is intended to satisfy the writing requirement thereunder.
YOU THUS GIVE UP YOUR RIGHT TO GO TO COURT TO ASSERT OR DEFEND YOUR RIGHTS. YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE IN OR BRING CLASS ACTIONS. YOUR RIGHTS WILL BE DETERMINED BY A NEUTRAL ARBITRATOR AND NOT A JUDGE OR JURY.
The arbitration will be held before one arbitrator under the arbitration rules of the Singapore International Arbitration Centre (“SIAC.org.sg”) in force at that time. The arbitration will be conducted in Singapore. The arbitrator will be selected pursuant to the SIAC rules. Should no SIAC rule regarding the selection of an arbitrator be in effect, you will select an arbitrator from a panel of arbitrators acceptable to Properture. In any arbitration, Properture will pay the filing fee, plus the costs associated with the first day of arbitration, with the remaining costs of arbitration paid by the non-prevailing party. To begin the arbitration process, a party must make a written demand.
Any judgment upon the award rendered by the arbitrator may be entered in any court of competent jurisdiction. The arbitrator will not have the power to multiply actual damages or award consequential, punitive or exemplary damages, and each party irrevocably waives any claim thereto. The agreement to arbitrate will not be construed as an agreement to the joinder or consolidation of arbitration under these Terms of Use with an arbitration of disputes or claims of any non-party, regardless of the nature of the issues or disputes involved.
Should a dispute arise and should the arbitration provisions become inapplicable or unenforceable, you agree that jurisdiction over and venue of any suit will be exclusively in the state and federal courts sitting in Singapore. If either party employs attorneys to enforce any right in connection with any dispute or lawsuit the prevailing party is entitled to recover reasonable attorneys’ fees.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE, OUR AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, ASSIGNS AND AGENTS SHALL NOT BE LIABLE FOR ANY LOSS OF MONEY, GOODWILL, REPUTATION, DATA, INTANGIBLE LOSSES, SPECIAL, INDIRECT, DIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, THAT RESULT FROM
(I) THE USE OF, OR THE INABILITY TO USE, THE SERVICES;
(II) ANY CONDUCT OF ANY THIRD PARTY ON THE SERVICES; OR
(III) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS;
EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DO NOT ASSUME ANY LIABILITY OR RESPONSIBILITY FOR ANY
(I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT,
(II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES,
(III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN.
IN ANY EVENT AND WITHOUT LIMITING THE GENERALITY OF THIS SECTION TO THE EXTENT PERMITTED BY LAW YOU AGREE THAT OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES AND LOSSES SHALL NOT IN ANY CIRCUMSTANCES EXCEED THE GREATER OF (A) THE AGGREGATE OF THE AMOUNT (IF ANY) PAID BY YOU IN CONSIDERATION FOR THE BOOKING ASSOCIATED WITH SUCH DAMAGES AND LOSSES, OR (B) US$100.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction or notification to you.
You agree to defend, indemnify and hold harmless us, our affiliates, and our and their respective owners, officers, directors, employees, agents, and/or licensors, from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to attorney’s fees) arising from:
(i) your use of the Services;
(ii) your violation of these Terms;
(iii) your violation of any third party right, including without limitation any copyright, property, publicity or privacy right.
This defense, hold harmless and indemnification obligation will survive any termination of these Terms and your use of the Services.
These Terms shall be governed and construed by the laws of the Republic of Singapore, without respect to its conflict of laws principles.
You agree to submit to the personal and exclusive jurisdiction of the courts located in Singapore, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
SOME JURISDICTIONS MAY NOT ALLOW OR LIMIT SOME OF THE PROVISIONS OF THESE TERMS, SO THAT SUCH PROVISIONS MAY NOT APPLY TO YOU.
To the extent permitted by applicable law, Sections 11 to 17 shall survive any termination of these Terms and your use of the Services, including, without limitation, ownership provisions, warranty disclaimers, limitations of liability, indemnities and legal provisions
20.1 If you wish to rely on any variations to these terms and conditions, you should ensure that such variations are agreed with us in writing as soon as possible.
20.2 We may transfer or subcontract any or all of our rights and obligations under these terms and conditions at any time.
20.3 We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by the new version. You must check the terms and conditions on the website regularly. The terms governing the purchase of any Service will be the terms in place at the time of your order.
20.4 A person who is not a party to our agreement or the agreement with the Supplier has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of either agreement but this does not affect any right or remedy of another party which exists or is available apart from that Act.
20.5 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted but all other terms will remain valid.
20.6 Our terms and conditions and your use of our web site are governed by the laws of Singapore, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the Singapore courts.
20.7 Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.
20.8 These terms and conditions, together with the privacy policy, any order form and payment method instructions, if any, replace all other terms and conditions previously applicable to the use of our website and/or sale of the Service on behalf of the Supplier.