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Frequently Asked Questions

Please submit an online support ticket to make the amendment (New flight details) with your Booking Order reference. 

Please submit online ticket to cancel your booking 24 hour prior to your scheduled pick up time. Cancellation fees will apply if booking order is cancel within the 24 hour notice. 

Please submit an online ticket and inform us of your flight cancellation ASAP. You will need to inform us of your new flight schedule and flight details. We will reschedule your arrival pick up Free of charge. 

You will receive an email confirmation of your Driver’s details. Your driver will also contact you on SMS text/Whatsapp one day prior to your arrival/departure. We highly recommend you to be connected to airport’s WIFI and remain contactable on your mobile number

We monitor your flight details at all times. Even if it is delayed by hours, we guarantee your pick up at the airport.

Immigration border control queues generally take less than 60 mins to clear. Should you require more waiting time please contact our hotline or inform your Driver. You may incur additional waiting time charges.